NZ orders are shipped from our Melbourne dispatch centre.
Retail orders are shipped by AUST Post within 1-2 business days of purchase. Retail shipping is a flat rate of $12.
Occasionally we may send large retail orders (such as yoga mats) by courier. You will be notified if this is the case with your order.
MoveActive is not responsible for delays in shipping caused by Australia Post or other third parties, however please get in contact if you don't receive your order in a timely fashion.
Returns and Refunds
If you’re not 100% happy with your order, then get in touch for an exchange, store credit or refund.
For all return and exchange enquiries, please send an email with your name, order number and the details of your query to email@example.com
A member of our team will be in touch shortly to assist.
We cherish our brand and implement quality checks into every stage of the design and creation process. We replace any defective products. Please note that this does not include general wear and tear.
What items are returnable?
Items purchased in the last 30 days.
They must be unworn and unaltered. With the packaging still attached. Postage is not refundable.
Our refunds are processed to the original form of payment.
For exchanges the cost of shipping the product back to us will not be reimbursed. Shipping of the exchanged items is at the customer's expense.
What items are non-refundable/ returnable?
Clearance / Sale Items. This includes any product that is purchased on a sale event.
MoveActive is not responsible for any duties, import fees or charges associated with importing goods into your country.